BOOK DIRECT BENEFITS

Book your stay directly on our website to avail of the best prices, exclusive rates,
and a number of special perks we have created for you.

FAQ’S

Discover the newest hotel near the Nana Skytrain station and explore our FAQ to find out how Aira Hotel provides the best hotel experience in Bangkok.

General

Where is Aira Hotel located?

Aira Hotel is located in the area of Sukhumvit 11, near the BTS Skytrain Nana station.
Our address is: Sukhumvit 11, 14 Sukhumvit Rd., Bangkok, Thailand 10110.

What’s the best way to contact the hotel?

The best way to reach out directly to us is by dropping us an email at reservations@airahotelbangkok.com or www.airahotelbangkok.com.

We’ll be happy to assist and try to reply to our customer queries within 24 hours. Please check your junk mail folder to make sure our reply has not been swallowed up somewhere along the line.

What time is check-in check-out?

Our check-in time is at 2pm and our check-out time is at 12pm.

Can I request an early check-in /late check-out?

At Aira Hotel, we try to accommodate all our guests’ requests to the best of our ability.

If you’d like to guarantee early check-in, we recommend that you book the room for the night prior to your arrival. Otherwise, early check-in is subject to room availability.

If you’d like to use the room beyond 12pm and up until 6pm, the charge is 50% of the daily rate. After 6pm, the rate changes to that of a full night’s stay.

Do you charge for additional guests?

We do not charge a fee for additional guests. However, for security purposes, the guest(s) will be required to provide identification at the reception.

Do you charge for WiFi access?

WiFi access is complimentary for all in-house guests of Aira Hotel.

What is the speed of the WiFi?

Can I store my luggage at the hotel before check-in/after check-out?

Yes, we’d be happy to keep your luggage stored free of charge until your room is ready or while you’re waiting for your departure flight.

Can I send a package to the hotel?

Yes, you can send a package to the hotel prior to your arrival and pick it up upon check-in, or have a package delivered to you while you’re staying with us.

The delivery address is Sukhumvit 11, 14 Sukhumvit Rd., Bangkok, Thailand 10110.

Do you have a business centre?

We don’t have a business centre, but you may contact the reception for business centre services. Simply dial 0 from your room phone and we’ll be happy to assist you in any way we can.

Do you have a swimming pool?

Yes, there is a 92-square-metre salt swimming pool with a depth of 1.2m located on the 8th floor.

Do you have a fitness centre?

Yes, our guests are welcome to use our state-of-the-art fitness centre on the 8th floor.

Do you have a spa or offer massage services?

What is your smoking policy?

Aira Hotel operates a strictly non-smoking policy within the entire hotel property, including e-cigarettes. We kindly ask our guests to use the designated smoking area only for such purposes. Failure to adhere to this policy will result in additional deep-cleaning charges.

How much do you charge for breakfast?

We charge additional THB 468 Net per adult and THB 235 Net per child for Breakfast.

What time is breakfast and where is it served?

Breakfast is served at the Bawarchi Restaurant Monday to Sunday from 6.30am to …..

Do you serve Halal food?

Do you offer vegetarian, vegan or gluten-free options?

Do you offer room service?

We offer 24-hour room service and serve a limited-size menu from 10pm to 6.30pm. Please note there is a tray charge of ….

Is there a doctor on call?

Yes, there is a doctor on call to offer first aid assistance to our guests. If you find yourself in need of medical assistance, please contact reception by dialing 0 from your room phone and let us know.

How far is the nearest hospital?

The nearest hospital is Bumrungrad International Hospital. It is located on Sukhumvit Soi 3, 800m or a 5-minute drive from the hotel.

Do you provide wheelchairs?

Yes, we do provide wheelchairs for our guests. Simply let us know in advance if you need one, so we can have it ready for you upon check-in.

What is the voltage in Thailand?

Power sockets in Thailand provide a standard voltage of 220V to 240V with a standard frequency of 50Hz.

Are pets allowed?

We currently operated a non-pet policy and no pets are allowed in the hotel.

Rooms

Do you have interconnecting rooms?

Yes, we offer interconnecting rooms for families and groups. Simply let us know at the time of booking and we’ll make sure to accommodate your needs.

Do you have rooms for the physically challenged?

Yes, Aira Hotel offers accessible rooms adjusted with walk-in showers, lower beds and wider doors. Please enquire directly with the hotel to confirm availability.

Are cots and extra beds available?

Extra bed for room only is available at additional price of THB 1117 net per night per adult or child. If you would like extra bed with breakfast then the additional cost is THB 1,530 net per adult or child.Baby cots are available complimentary do let our reservations team know beforehand so that they can prepare it in the room before your arrival.

How big are your extra beds?

Our extra beds are 3ft (0.9m) wide and 6ft (1.8m) long, with an 8-inch (20cm) mattress. For additional comfort, our extra beds are not foldable and fit perfectly in our rooms, leaving plenty of space to wind down and relax.

Do your rooms have bathtubs?

Bathtubs are available only in our Suites and Jacuzzi Corner rooms. All other rooms are fitted with a shower stall. If you have a preference, please let our reservations team know prior to your arrival.

Do you have smoking rooms?

No, we don’t have smoking rooms at Aira Hotel as we operate a smoke-free policy. Failure to adhere to this policy will result in an additional cleaning charge.

Are your rooms fitted with a USB plug socket?

For our guests’ convenience, all our rooms are fitted with USB plug sockets.

Transportation

How do I get to the hotel?

To get to Aira Hotel, you can take the BTS Skytrain and get off at the nearby Nana station. Alternatively, you can take a taxi and provide the driver with our address.

Do you have available car parking?

Yes, we have a complimentary on-site car park for all hotel guests and residents.

Do you have valet parking?

No, we don’t currently offer valet parking services.

Do you offer airport shuttle services?

Yes, we offer shuttle services to and from the airport at additional cost of THB 1,500 net / way in a SEDAN CAMRY and THB 2,000 net/way for a VAN.

Which is the nearest BTS Skytrain station to the hotel?

Aira Hotel is near the BTS Skytrain Nana station, which is only a 5-minute walk from our location.

Reservations

How do I make a change to my reservation if I haven’t booked directly on the hotel website?

You may contact us at reservations@airahotelbangkok.com with any inquiries regarding your reservation. However, we may not be able to adjust reservations made through third-party websites. For this reason, we recommend that all reservations be made by booking directly on our website.

What is the minimum age requirement for checking in?

We can check in guests who are 18 years old and above. If you are travelling with children, please keep in mind that the presence of an adult is required for the check-in process.

What is your cancellation/no-show/deposit policy?

Our cancellation, no-show, and deposit policies vary based on the selected rate plan and package. Please refer to the relevant cancellation/no-show/deposit policy of the rate plan or package you are planning to book.

Do you have an early departure fee?

Yes, we charge 100% of the booking total if your reservation has not been shortened prior to check-in.

Why do I need my debit/credit card details when making a reservation?

If you are purchasing a non-refundable rate plan or package, your debit/credit card will be charged at the time of booking. In all other cases, it is used only as a guarantee to confirm your booking.

Payments

What forms of payment do you accept?

We accept payments in cash and all major debit and credit cards.

Does the hotel require a deposit for incidentals?

For all guests checking in at Aira Hotel, we require a deposit for incidentals at the amount of  THB xxxx per room/night. The value of the deposit is either collected in cash or pre-authorised on your credit or debit card.

When will the incidental deposit be returned?

Incidental deposits collected in cash are returned to guests upon check out. If a deposit has been pre-authorised on a credit card, the amount will be unblocked within 2-4 weeks, depending on the specific debit/credit card and/or bank policy.

How much money does the hotel pre-authorise on my debit/credit card at check-in?

If your booking is not prepaid upon check-in, we will take a pre-authorisation to the value of your entire room stay along with THB xxx per day to cover incidentals and to allow you to charge to your room during your stay.

Who should I contact for questions about my bill?

If you need any clarification or have any questions about your bill, please call the hotel reception and ask for the Duty Manager. We’ll be happy to help!

Groups & Meetings

Do you cater for meetings?

Yes, we do cater for meetings or conferences. Aira Hotel offers a unique setting for your business or banquet needs overlooking the city of Bangkok. For added convenience and ease of transport, the hotel is located near the BTS Skytrain Nana station.

To book a meeting in our venue hall, please contact our sales team directly at sales@airahotelbangkok.com.

Do you offer special rates for group bookings?

Yes, we offer special rates to cater for large groups. To book a group stay at Aira Hotel, please contact our sales team directly at sales@airahotelbangkok.com.

SPECIAL OFFERS

Upgrade Special

Only on official website you can enjoy a complimentary upgrade if you book our Deluxe, Premier or Premier room as you get bumped up to the next room category directly. Select the room with breakfast + upgrade package and get a direct upgrade from us. This offer is valid for a short time only so don’t forget to book the Upgrade Special promotion while it lasts.